UMass Lowell subscribes to the citation management software Endnote for the use of researchers. You can access the download from UML's IT page. You can also access Endnote via the web. The difference between the two approaches is described in the video below.
Below are a series of demo videos about Endnote.
Endnote Overview Software and Web
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Demo: Endnote Basics
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Why Use Endnote to Manage Citations
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Endnote Software Basics
If you cannot access the above video, you can watch it here