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Cultural Competency & Caring for Underserved Populations

This library guide is designed to provide resources and information which enhance peoples' understanding of cultural competency and caring for underserved populations.

What is cultural competency?

Cultural and linguistic competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. 'Culture' refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups. 'Competence' implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities. (Adapted from Cross, 1989).FROM

Great Websites for Additional Informaton on Cultural Competency

Oregon Center for Nursing on Culturally Competent Care

Culture competence starts with a willingness and desire to learn about others.

A Critical Evaluation of Cuture, Race, and Cultural Competence in Heath Care

Dr. Jennifer Malat presents a critical evaluation of cultulre,race, and cultural competence in health care (Ten minute video)

Faces of Disparity

The Faces of Disparity Video is a 15-minute documentary that integrates personal stories of health care consumers with the perspectives of leading experts in health care and public health.  The video defines health disparities, identifies contributing factors, and presents CLAS Standards as resources for change.

Part One of a Three Part Series on Cultural Competence with Deborah Wallendal

(approx. nine minutes)

Part Two of a Three Part Series on Cultural Competence with Deborah Wallendal

(approx. seven minutes)

Part Three of a Three Part Series on Cultural Competence with Deborah Wallendal

(approx. six minutes)

Models and Theories for Cultural Competency

Cultural Competence Checklist

Caring for Underserved Populations

Health Literacy & Limited English Proficiency

Resources for conducting culturally competent research

DNPs Caring for the Underserved After MA Health Care Reform Grant

This guide was developed in part by the DNPs Caring for the Underserved after MA Healthcare Reform Grant, a HRSA funded grant (grant number:  D09HP19005)