Salesforce is a large Customer Relations Management, (CRM),software company. One of it's products is called Community Cloud. It's purpose is to create connections between members of groups, in our case library users and staff.
From the Salesforce website:
"Feeling part of a strong, supportive community can greatly increase student, faculty/staff, parent, alumni and partner satisfaction and retention. Create an online community, where constituents can access all of the info they need to connect, submit questions, voice opinions, and get more involved in campus events."